CASE STUDY 03 // INTELLIGENT AUTOMATION
Customer Support Automation & Ticket Resolution
AI-powered email and customer ticket automation platform combining zero-shot intent triage with Business Process Manuals (BPM) policy grounding and Zoho CRM execution at 85%+ accuracy.
AUTOMATION RATE
85%+ Auto-Resolution
TURNAROUND TIME
<90 Seconds Dispatch
CRM INTEGRATION
Zoho CRM Live
ACCURACY BENCHMARK
85%+ Verified Accuracy
Key System Capabilities
- Zero-shot intent classification triaging complex multi-part investor emails across 40+ category taxonomies.
- Grounding in internal Business Process Manuals (BPM) ensuring strict adherence to SEBI regulations and statutory TATs.
- Automated account statement generation and secure dispatch directly from core investor registry APIs.
- Intelligent human-in-the-loop escalation routing critical or high-risk legal queries directly to senior supervisors.